FAQ`s
One-stop destination for your questions & concerns. Fell free to always write to us for further clarification.
- Once your transfer has been successfully booked, you will receive a confirmation email containing a copy of your details as your transfer voucher.
- You may also like to confirm by sending an email to our customer center: support@easytransfers.com
- For a successful booking, all passengers must provide a valid email address, mobile phone number and correct flight details.
- Please log on to the website: www.easytransfers.com and follow the easy procedures.
- Once you've completed your booking, the details are sent to your email and to our system.
- Please print out the voucher which you will need to present to your driver upon arrival.
- We will make the appropriate arrangements based on the information you provided during your booking
- To book a return trip just select ‘return trip’ when making your selection
- The price of a single trip includes a one-way journey for the route booked.
- A return trip includes both the arrival and departure journeys for the route booked.
- Our transfers are priced per vehicle.
- The price includes all government taxes.
- You can cancel your booking by writing to us an email on support@easytransfers.com
- Please note that bookings can only be cancelled or changed up to 24 hour before to your scheduled pick up time.
- You will be responsible for any increase in price if the new journey involves further distance or time, a different vehicle type, resort, number of passengers etc.
- The driver will be waiting for you at the airport with a placard bearing your name.
- Please check well as usually there are many drivers and you may miss your name.
- If you are travelling with infants and children please let us know before though the email: support@easytransfers.com
- Baby seats are procured differently.
You can only travel with up to the amount of people specified for your transfer in the booking.
The max passengers is clearly outlined at time of booking. There will be no exceptions to this and if you arrive with more passages our driver will have the right to refuse transport
- If you cancel at least 48 hours prior to your pick up, you will be refunded in full less transaction charges.
- If you cancel less than 24 hours before your pick up time, no refund will be made.
- If your booking is made less than 24 hours before your pick up time, the cancellation policy will automatically apply to your booking and your booking will be non-refundable.
- Changing your booking or cancelling optional extras is not be possible less than 24 hours before your scheduled pick up time.
- Cancelations can only be done by emailing us on: support@easytransfers.com
- Our transport provider will be tracking the flight information, please make sure that you provide the correct flight number to your booking. If you know you will be delayed please contact the local office on email quoting the voucher number to ensure they can adjust your pick up time accordingly.
- If you are severely delayed you may need to make alternative arrangements. We will not be held liable for any costs incurred as a result of flight delays and we would advise you to contact your travel insurance provider for further information on reimbursement.
- If your flight is cancelled and you are unable to use your transfer please contact us 48hours before the origin pick up time.
- If you are not traveling until a later date you will be required to book a new transfer for your new arrival time by witting us an email.
- We will not be held liable for any costs incurred as a result of flight cancelations and would advise you to contact your travel insurance provider for further information on reimbursement. Cancelling your transfer can only be done via writing an email to us.
- If you notify us 24 hours before after flight cancellations, we will organize your pick up afresh with the same costs if your details of destinations do not change.
We will take full payment of your transfer at time of booking.
We will use the flight number to track the flight information and review any flight delays.
It is extremely important to provide the correct flight number to the booking. Failure to provide the correct flight number may result in you missing your transfer as a result of a delayed flight. No refunds can be given in this case.
If you have just made your booking, please allow some time to receive your transfer voucher via e-mail. Sometimes we might have sent it to your email but it went to your JUNK/SPAM email.
If you complete your transfer and you still do not have it, please contact us on: support@easytransfers.com
Unfortunately we are unable to provide any refund for missed flights. We would recommend that you contact your travel insurance provider for assistance or details on possible reimbursement. If you require a new transfer booking, please create a new
booking on our website. www.easytransfers.com
If your driver doesn’t turn up it is important that you call us on the numbers in your transfer voucher to speak with our office representative directly.
If you have to take alternative transport due to the our driver not turning up at the agreed time and would like to claim for a refund please submit a case via email on: support@easytransfers.com
Please note, no refunds can be considered if incorrect information was provided at time of booking. A valid receipt for additional costs incurred must be provided before a refund of any additional costs can be considered.
Please write to us on support@easytransfers.com for any query.
To book a car rental with us, you can visit our website, use our mobile app, or contact our customer service. Simply provide your details, including pick-up and drop-off locations, dates, and preferences, to make a reservation.
We offer a diverse range of vehicles, including economy cars, sedans, SUVs, and even luxury cars. Our fleet is well-maintained and up-to-date, providing options for various needs and budgets.
The minimum age for renting a car typically starts at 21 years old. However, specific age requirements may vary depending on the type of vehicle you wish to rent. Contact us for detailed information.
Yes, we offer a range of additional services and accessories, including child seats, GPS navigation systems, and insurance options. These can be added to your rental to enhance your experience and ensure safety.
Our rental cars come with a set mileage limit per day or per rental period. If you exceed the limit, there may be additional charges. Be sure to ask about mileage limits when making your reservation.
Most of our rental cars come with a full tank of fuel. We request that you return the vehicle with a full tank to avoid refueling charges. If you are unable to do so, we offer fuel pre-purchase options for your convenience.
Yes, we offer one-way rentals for your convenience. You can also rent a car for extended periods, such as a month or more. Contact us to discuss your specific needs and get a custom quote.
We accept a variety of payment methods, including credit cards, Bank transfers, and cash. Please note that a valid credit card is typically required for reservations and security purposes.
Our cancellation policy varies depending on the type of reservation and the timeframe of the cancellation. It's essential to review our cancellation policy during the booking process or contact our customer service for details.
In case of an accident or vehicle breakdown, please contact our 24/7 customer support immediately. We will provide you with guidance and assistance to ensure your safety and resolve any issues promptly.
A luggage transfer service involves transporting your luggage from one location to another, whether it's between airports, hotels, or any other designated destinations. We handle the logistics, allowing you to travel with ease.
Yes, you can use our luggage storage service for short-term needs. Whether you want to explore the city without your bags for a few hours or need overnight storage, we can accommodate your requirements.
You can book our luggage services online through our website, mobile app, or by reaching out to our customer support team. Provide your details, such as the pickup and drop-off locations and the desired service, to make a reservation.
Our luggage storage facilities are equipped with state-of-the-art security measures, including surveillance cameras and access control. We take the security of your belongings seriously, ensuring a safe and protected environment.
Our services can typically accommodate a wide range of luggage sizes and weights. However, it's important to check specific size and weight limits, especially for transfer services, and contact us if you have items that require special handling.
Yes, we understand that plans can change. Please notify us as soon as possible if you need to update the drop-off location, and we will do our best to accommodate your request.
Our pricing varies depending on the specific service, size, and weight of your luggage, and the distance of the transfer. You can find detailed pricing information on our website or by contacting our customer support for a personalized quote.
Retrieving your luggage is simple. Write to us, provide your booking details, and our staff will assist you. Operating hours may vary, so it's a good idea to check in advance.
We take all necessary precautions to ensure the safe transfer and storage of your luggage. In the rare event of damage, loss, or any other issues, we have a claims process in place to address such matters promptly and fairly. Please contact our customer support for assistance in such cases.
We recommend comfortable clothing and appropriate footwear for your chosen tour or trip. Depending on the destination and activity, you may need additional items such as sunscreen, hats, or insect repellent. We provide detailed packing guidelines for each tour to ensure you're well-prepared.
Yes, we can arrange custom or private tours for special occasions, group events, or unique requirements. Contact us to discuss your specific needs, and we'll work with you to create a memorable experience.
Many of our tours include transportation, and we use comfortable and well-maintained vehicles for your convenience and safety. The type of vehicle may vary depending on the tour and group size.
You can pay for a tour or trip using various payment methods, including credit cards, Bank transfers, and cash. Our cancellation policy varies depending on the tour, so please review our terms and conditions during the booking process.
The age and fitness requirements can vary depending on the specific tour. We offer a wide range of tours suitable for different age groups and fitness levels. Please inquire about specific tours to ensure a good match for your needs.
Group sizes may vary depending on the specific tour or trip. We offer options for small group tours, private tours, and even custom-designed tours for your convenience.
Yes, our tours are guided by experienced and knowledgeable guides who are passionate about the destinations we visit. They will provide you with insights, stories, and information to enhance your experience.
Some of our tours may include meals, while others may not.
- Day trips: Our day trips and tours do include Lunch. Luch can be a packed picnic lunch box or a local meal at the destination or local restaurant/kiosk for a more culture experience.
- Multday trips and tour: Our multi day trips and treks will include Breakfast, Lunch and Dinner. Fullboard.
We are happy to accommodate dietary restrictions, so please inform us of any special dietary requirements when booking.
Booking a tour or trip is easy. You can make a reservation through our website, mobile app, or by contacting our customer support. Simply provide your details, specify your desired tour, and choose your preferred date and time.
We offer a diverse range of local tours and trips, including cultural tours, wildlife safaris, adventure excursions, and more. Our goal is to provide you with a well-rounded and immersive experience.
